Effective Date: November 19, 2024

At ShimmerGlams, customer satisfaction is our top priority. We strive to ensure you are delighted with every purchase. This Refund and Returns Policy outlines the conditions and procedures for returning items and requesting refunds for products purchased from shimmerglams.com.

1. Eligibility for Returns

We accept returns for items that meet the following conditions:

  • The item is unused, unworn, and in its original packaging with all tags attached.
  • The return request is made within 14 days of the delivery date.
  • The item is not a final sale, custom, or personalized product, as these are non-returnable.

2. Return Process

To initiate a return:

  1. Contact Us: Email us at info@shimmerglams.com with your order number, reason for the return, and any supporting photos if applicable.
  2. Receive Authorization: Once approved, we will provide instructions and a return shipping address.
  3. Ship the Item: Pack the item securely and send it to the provided address using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

3. Refunds

Refunds are processed once the returned item has been received and inspected.

  • Condition of Refund: If the returned item meets the eligibility criteria, we will issue a refund to the original payment method within 5–7 business days.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

We offer exchanges for eligible items based on stock availability. To request an exchange:

  1. Follow the return process outlined above.
  2. Specify the desired replacement item in your email.

If the replacement item is unavailable, we will issue a refund instead.

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us at info@shimmerglams.com within 3 days of delivery. Provide photos of the damage or defect and your order details. We will arrange for a replacement or a full refund at no additional cost to you.

6. Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized jewelry.
  • Items purchased during final sales or promotional events marked as non-refundable.

7. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check your bank account or payment method for delays.
  2. Contact your bank or credit card provider, as processing times may vary.
  3. If the issue persists, contact us at info@shimmerglams.com for further assistance.

8. Contact Information

If you have any questions or concerns about this Refund and Returns Policy, please reach out to us:

  • Address: 111 Foreman Dr #PVT, Rochester, New York (NY), 14616
  • Phone: (585) 663-5165
  • Email: info@shimmerglams.com

We are here to assist you and ensure your experience with ShimmerGlams is exceptional!